Veronica Hernandez named
assistant cashier at IBC

International Bank of Commerce has recently promoted Veronica Hernandez to assistant cashier, making her one of the bank's newest officers.
Hernandez began her career at IBC in April 1994 as a motorbank teller. She spent two years at the commercial teller window and in lobby services at various branches, followed by a position in the teller training department, where she was responsible for training all Laredo IBC and Commerce Bank tellers. Hernandez instructed tellers on in areas such as policies and procedures, customer service, and handling robbery attempts. She took a teller supervisor position at IBC Banquito North for a year and a half there before returning to the training department.
In July 2001, Hernandez became head teller for IBC Laredo where she oversaw over 120 tellers and 6 teller supervisors. As head teller she ensured that all tellers were performing well and up to IBC standards. Hernandez also worked with tellers to improve transaction processing. Most recently, Hernandez assisted during IBC's mainframe conversion, teaching local employees to use the new system. She also traveled to other IBC markets to provide support in the training.
As assistant cashier, Hernandez will maintain the same duties as head teller as well as taking on more responsibilities. Her main responsibility will be monitoring the teller operations area.
"I will continue to strive for excellent customer service in our teller lines and hold true to our We Do More motto," said Hernandez.